|The following are the most frequently asked questions ENO Fine Wines has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact ENO Fine Wines, we're interested in hearing from you.|
|Q. Can I order a gift online?|
|A. Of course! Gifts or Gift Cards can both be easily purchased for people online.
- Simply specify if a purchase is a gift at checkout and you'll be able to add a gift message to the recipient
- Free Gift Wrapping Option - check off this option at checkout and we'll put your gift in a free gift bag with tissue paper. Alternatively, different gift wrapping options such as a Wine Tin or Basket are available to add to your cart for wrapping the other items in.
- Delivery or Pickup: Let us know if the gift recipient will be picking up or if you'd like their gift delivered! We deliver to hotels, apartments, and businesses within the City of Providence.
- We also offer Gift Certificates which can be sent by email, physically mailed or picked up at the store.
|Q. Do you deliver to hotels?|
|A. Yes! We're happy to deliver to hotels in Providence. Please be sure to include the name on the reservation and/or the room number in the "Special Instructions" field so we can insure it goes to the right place.
If you've missed the same day delivery cutoff online, please call the shop at (401)521-2000 to check if we are able to deliver your order same day.
|Q. Do you offer case discounts?|
|A. Yes! We offer 10% off on purchases of 12 or more bottles of wine, mix and match or all the same. This discount will be reflected at checkout as the total amount of $ saved.
If you've got 12 or more bottles of wine in your cart and you don't see the case discount, please give us a call so we may help.
|Q. What is your return/exchange policy?|
|A. If there is a problem with your order please call us during shop hours at (401) 521-2000 or shoot us an email at email@example.com.
- Please note that Fine & Rare items are not refundable or able to be exchanged.
- Items that have been shipped are NOT returnable nor refundable once they have been picked up by FedEx.
|Q. Do you offer corporate and event packages?|
|A. Yes! We offer assistance with corporate buying, custom event packages, bulk gift purchasing and wrapping, etc. Please see our "Services" page for more information. |
|Q. Do you offer shipping?|
|A. We offer shipping on wine, spirits, and some specialty bottles of other categories where State laws permit only. All shipping details and policies can be read on our Shipping Policies page.
Please note that we cannot ship:
- beer/cider with some exceptions for specialty 750ml sized bottles
- Large format and odd-shaped bottles
- gift baskets or gift-wrapped item
- to any States whose local laws forbid importation of alcohol
- to P.O. Boxes
- to addresses outside of the continental USA.
|Q. Can I special order something I don't see online?|
|A. Sure! Please contact us directly by email or phone (401-521-2000) so that we can check availability of what you are searching for.|
|Q. If I want to learn more about something before I buy it, who can I talk to?|
|A. We are absolutely happy to help with any questions, concerns, or clarifications that you need before purchasing. During shop hours you can speak to a member of our team by calling the shop at (401) 521-2000 or feel free to leave a message if it's outside of shop hours. You can also reach our manager and buyer at our email address firstname.lastname@example.org. |
|Q. Why don't I see my zip code for delivery?|
|A. Delivery may not be available at this time in your specific Zip Code. If you think this might be a mistake, contact us to check!|
|Q. Why don't I see something I usually buy?|
|A. We are either out of stock or it hasn't been loaded onto our website just yet (if you've seen our shelves you can imagine how many items we need to upload!). You can always put in a request for it or call us to ask about availability.
We are also happy to special order products that are available to us in Rhode Island as well.
|Q. How do I redeem a Gift Card?|
|A. Gift Cards can be redeemed either in person at the shop (once we are allowing public entry again) or online.
To redeem your Gift Card online simply provide the Gift Card number located either in the confirmation email you received or located on your physical card during checkout on the payment page where it says "Enter Gift Card". Once we confirm your order and the balance on your Gift Card we will deduct the dollar amount of your Gift Card and charge the card provided at checkout with the remaining total. For example, if you are buying a bottle of wine that costs $29.99 and would like to use your $10 Gift Card, after entering your information and the Gift Card number when placing your order, we will apply the $10 towards your total and charge your card $19.99.
|Q. Can I combine discounts on one purchase?|
|A. Regretfully, no. You may use either a discount code OR the automatic case discount on 12+ bottles of wine. The max discount per transaction is 10%.|
|Q. Do you have a Frequent Shopper program?|
|A. It's in the works! We will let you know when it's ready to launch!|
|Q. Can I send a Wine Club membership to someone else?|
|A. Yes! In fact we encourage you to do so, Wine Club makes a great gift! Simply specifiy in the recipient information or Special Intrustions if this membership is a gift for someone (and who they are so we can contact them!). Take a look at the different membership options via the link.
We can also ship wine club releases to States that allow alcohol importation.